We take customer service seriously and are committed to helping resolve any concerns with your order. However, please understand some base policies that we utilize.
-All sales are considered final. We do our best to ensure accurate description of all items and that what you receive is the same or better than the item listed. If there is an issue with your order, please contact us and we will see what we can do to help.
- All purchases are shipped attached to their print supports, this helps with their safety in shipment. If you are concerned about being able to remove them, please contact us about options.
- All orders are packed by hand and all possible precautions against shipping damage are taken. However, to make our parts as detailed and scale accurate as possible please understand that instances of minor parts damage is possible.
- We want you to have your items as quickly as possible, but please remember that this service is something we do in our spare time. We ask that a minimum of 14 business day for shipment. Times may arise where order volume will delay further. We appreciate your patience.
- These parts are intended for modelers of average to advanced skill. Removing them from their supports takes time and patience as well any modifications needed to integrate them with your kit. These parts are not intended for individuals under the age of 14 years old and eye protection is recommended while removing them.